2014 – 2020

Hillcrest Healthplan

The system behind Hillcrest's pet health plan, from direct debits and card payments to price changes and monthly reports

Bella Thompson (P10482)

Mrs J Thompson · Labrador, 6 years

Active member

Plan

Dog, large

£16.50 a month

Direct debit

Barclays

20-00-00 · ••••4417 · 1st

This year

£198.00 paid

£142.60 of care used

Payments

Date	Method	Amount
1 Dec 2015	Direct debit	£16.50
18 Nov 2015	Card · Visa ••••4242	£16.50
1 Oct 2015	Direct debit	£16.50
1 Sep 2015	Direct debit	£16.50
1 Aug 2015	Direct debit	£16.50

Text messages

Hi Mrs Thompson, Bella is due her booster this month. Reply or call us to book. Hillcrest

Thanks! Could we do Thursday afternoon?

Plan price change

Dog, large: £16.50 → £17.25 from 1 April

264

members emailed

letters posted by Docmail

Monthly income

1,186 active members

Members' pets sync from the practice system every hour, so the reports always match what's on file.

About the project

Hillcrest Animal Hospital ran a health plan for their clients’ pets. Owners paid a monthly fee by direct debit, which covered their pet’s routine care through the year. The Healthplan app was where the team managed all of it.

For each member it kept their pet, their plan and their bank details, and looked up the bank’s name automatically from the sort code. The app also handled:

Members moving between plans, and price rises, emailing every affected member when a plan’s price changed
Letters to members, sent through Docmail to be printed and posted
Taking card payments from members through Stripe
Text messages to members through Twilio, with the screen updating live through Pusher
Tracking how much of their plan each member had used, along with discounts and age-based supplements
Monthly reports and income charts
Storing members’ documents in Dropbox

Pets were synced from the practice’s main system every hour, so the plan always matched what the vets had on file. Staff signed in through Hillcrest ID, the same as every other internal app.